Zumzum Financials Knowledge Base
Overview:
When attempting to create a new Sales Invoice in Zumzum Financials by clicking the New button, users may encounter an error message stating “Attempt to de-reference a null object.” This unexpected error indicates that the system is trying to reference a record that is either deleted or inactive. The solution involves identifying and addressing the specific record causing the issue. Refer to the table below for a detailed list of records that could be causing this problem and the corresponding solutions to resolve the error.
Issue
When you click the New button for a Sales Invoice you are redirected to an error message that states
Attempt to de-reference a null Object An unexpected error has occurred. Your solution provider has been notified (Zumzum)
Solution
This issue is usually caused because the system is attempting to reference a record that has either been deleted or is inactive. See the below table for each Record that could be causing this issue and the solution:
New Sales Invoice causes Attempt to de-reference null object
| Record | Issue | Solutions |
|---|---|---|
| Tax | The Default Tax Rate has either been deleted or made Inactive | Go to the Tax tab and locate the Tax record that has the Default Tax Rate Box as checked and ensure it is Active.
Edit or create a Tax Record and tick the Default Tax Rate box. |
| Currency | The Default Currency has either been deleted or made inactive.
The Default Currency Field is empty. |
Go to the Company Setup tab and select Company Setup find the Default Currency field.
If it is empty then add a Currency field value. If it has a value ensure that the Currency is active. |
When users attempt to create a new Sales Invoice in Zumzum Financials by clicking the New button, they may encounter an error message stating “Attempt to de-reference a null object.” This error occurs because the system is trying to reference a record that either no longer exists or has been marked as inactive. The solution involves identifying the specific record causing the issue. Zumzum Financials notifies the solution provider of the error for further assistance. To resolve this, users should consult a table that details potential problematic records and their corresponding solutions, ensuring the error is addressed promptly and effectively to resume normal operations in creating Sales Invoices without encountering the error message. Find more about how to create a new sales invoice in Zumzum Financials here.